Payment issues

When experiencing issues with your payment, could you please check the following most common errors:

• Check if your funds are sufficient
• Check your credit limit (you might have reached your daily or total credit card limit on the day or the maximum amount your card can be charged at a single time)
• Check the credit card number and the CVV entered were correct
• The validity of your card is 5 days after the desired travel date. If your card has expired, we recommend that you use another card

What were the used resources? 

• Support (eg. Mobilephone, Tablet, or Computer)
• Browser (eg. Chrome, Firefox, Internet Explorer)
• Type of browsing (eg. Private?)

We recommend trying with different support or browser.

If you are still facing a payment issue, you can reach out to our Customer Service using our dedicated contact form.