How can I pay for a journey?

To book a ride on Mon Chauffeur, you can pay only with Visa and Mastercard cards.

Other payment methods, such as American Express, Paypal, or e-card payments, are not currently supported.

In the interest of your security, all transactions require a 3DSecure check. This exact challenge varies from bank to bank but typically involves your bank sending you a message with a code in it. Please remember to bring your mobile phone with you when you make your reservation.

Please note that you should never pay your driver directly for a journey booked through Mon Chauffeur.

At the booking confirmation stage, we will only secure the price of your ride. This is called a pre-authorization and simply reserves the funds before the journey. This verification operation takes place 3 times: at the time of the reservation, 3 days, and 24 hours before the planned ride.

Please note that how this operation is displayed varies from bank to bank, therefore it may look like a charge - if in any doubt at all, please contact your bank.

Rest assured, you will not be charged until the ride is finished and has passed quality control measures. At this stage, any potential extra services will have been added by the fleet. For example, you may have chosen to make an additional stop. Full details of the price of any extras are included in any given fleet’s Terms and Conditions.

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