While booking, you'll be required to fill in
- Your train number
- Your pick-up time
When booking a trip leaving from a railway station, we highly recommend you include a buffer time between your train's arrival and your desired pick-up time. It will let you enough time to collect your luggage, and walk from the train door to the meeting point displayed on your booking confirmation.
It will also avoid you to be charged waiting fees!
As a good policy, we recommend contacting the fleet in case you may arrive late. Their driver may be already on his way, this will let them adjust the pick up time.