This article doesn’t apply to amendments due to a train delay. Our partner fleets are to track your train - as long as you’ve filled in its number. You can ensure that by contacting them.
Depending on the fleet, a waiting fee may be applied if you arrive at the meeting point after the scheduled pick-up time.
Though specifics vary by fleet, generally:
- Private Hire Vehicle fleets usually grant some free waiting time in the price.
- Metered Taxi fleets start charging waiting fees from the scheduled pickup time as generally, local regulations stipulate they must.
You can check if the selected fleet offers a free waiting time at the stage of the booking:
In case this information is missing, Fleet tolerance and the waiting cost per minute are available on the fleet's Terms and Conditions, displayed during the booking.
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